2/7/17 Quinton L. Wrote:
“Had them out to install a Nest thermostat. They noticed my stat wire was rotted on the roof. They fixed it and didn’t charge me anything! I’ve had 2 other companies out in the last few years who never said anything about it. Now that’s service! When my unit dies I’m call ing them to replace it!
1/7/17 Darlene c. wrote:
“Thank you Lincoln Air for getting my heating up and running. Big thank you for Ginna for being such a big help!!!! 5 Stars all day long!”
11/6/16 Robert W. Wrote:
“They are fast, friendly, affordable and reliable. Had Kurtis to several of my properties. Can’t say anything but great things about Lincoln Air!
10/12/16 Francine D. Wrote:
“Wow, what can I say… Garrett came out and talked me through a mini split for my bedroom. Not only was it exactly what I wanted but they beat out 2 other quotes and the entire time Garrett knew the answers to all of my questions. He came out with his technican and installed the unit as well and delivered everything he promised! Thanks guys!
8/24/16 Tom T. Wrote:
“Chris was super professional, on time and got it fixed for a fair price. Will defintely recommend to friends and family!
7/8/16 Mary V. Wrote:
“Garrett and Kurtis came out and installed my new packaged unit on my roof. I was very impressed by their work quality and timeliness in getting the work done. Garrett also walked me through the whole sales process of it and made it so easy for me to pick what was best for me. As a single mom I needed to get the best bang for my buck and Lincoln Air helped me do that! Thanks guys!
5/6/16 Jerome A.
The techs came out and serviced the unit. They were professional and friendly, quickly diagnosing the issue and resolving it. They went over the issue thoroughly and recommended steps to run efficient ac through the summer. Thank you Kurtis, thank you Jeff.
5/5/16 Rob Baldus
We have a 10 year contract with Lincoln Air which demonstrates the faith we have in this company. We are in year 5 and continue to be pleased with the service that we have been provided.
Today we had Andy work on our air-conditioning unit and couldn't be happier with not only his work, but his professionalism, courtesy, knowledge, punctuality, friendliness and work ethic. All of the technicians that we have had association with while working with Lincoln Air have been commendable and Andy is certainly no exception. We also want to thank Gary for his leadership and fairness. We look forward to our continued contract with Lincoln Air and feel they were the right choice for our long-term heating and cooling needs.
5/4/16 Marva V
Thank goodness for Lincoln Air!!! Garrett is "the man"! He absolutely bent over backwards for us at every turn. He was courteous and phoned us when he was on the way. He listened to our concerns and was very understanding during his free consultation appointment. We decided to go with his recommendations. He reassured us throughout the process of getting a mini split installed and checked on us afterwards to see if we were liking it and to see if he could help us with anything else regarding our HVAC needs. He gave us very thorough instructions on how to use the unit. He even had useful advice about our other units. We are loving it and it is so quiet and efficient. It was the right choice for our particular issue (one bedroom way too hot and the others freezing). Garrett went above and beyond what other companies do and we will definitely call him when any a/c need arises. THANKS GARRETT AND THANKS LINCOLN AIR! WE ARE SO PLEASED WITH OUR ENTIRE EXPERIENCE!
4/16/16 Ken L
Just had mini split installed today. Garrett and Kurtis were Great!!!. They were courteous and professional. Installation went very smoothly. Excellent work was done both inside and outside.
4/16/16 Mary G
As usual Kurtis was on time, friendly, helpful, courteous and professional. Always leaves me with a feeling of confidence that I will have a good summer with a working air conditioner.
4/11/16 Pat Immele
I had my A/C serviced today. Kurtis was on time and very professional and friendly. Kurtis has serviced my unit before and is always very thorough.
4/7/16 Norman Meeks
Bob Lincoln - thanks for having Kurtis on your staff - KURTIS is amazing. He is very meticulas, professional, besides being awesome. Always here on time (even with traffic obstacles). Kurtis very friendly, polite - he goes above, beyond in everything he does. Lincoln air is blessed to have Kurtis as an employee. I highly recommend Lincoln Air - Thanks again. Jaynelle meeks
4/4/16 Cyndi A
Andy did a thorough AC check today and replaced the thermostat which had become defective. He was professional and friendly and gave me an update after his review of the unit. Jennifer in the office had called to schedule the spring check - which was great - I didn't need to remember to call! She was also courteous and kept me informed today or the time Andy would be arriving. I appreciate that ongoing communication. I have used Lincoln Air for several years and think they are great - every one of their techs has been knowledgeable and customer oriented. thanks!
3/25/16 Terri Greenwald
“Andy showed up during timeframe as promised for our spring check after installing a new unit. He listened to our concerns and was very professional and personable. He was very thorough and addressed all issues, explaining in detail the different checks he went through trying to ease our minds that something wasn't working appropriately. We will definately ask for Andy to service our unit next time! “
3/18/16 Angela Fassett
Just had your summer checkup on our 2 systems by Andy. He was able to get here earlier than our scheduled appointment and went right to work. Very friendly and explained that all is great with our systems. So bring it on "Summer" and thank you Andy!
On 3/16/16 Cynthia Fioramonti wrote:
“I had company for dinner when my AC started spewing hot air. I called Garrett, and Kurtis was there within a half hour....on a SUNDAY night. Kurtis provided fast, courteous and competent service, and my guests and I enjoyed a comfortable evening.”
On 3/15/16 Nancy Manella wrote:
“I am writing a review of praise for Lincoln Air, especially serviceman, Kurtis. I am here from Chicago visiting my sister. She had a house full of company and with cooking and the crowd, the house got very warm . When she tried to put the air on, the heat went on instead.The thermostat was broken and Kurtis was at my sisters house within a half hour and replaced the thermostat in a very short time. Besides being prompt and working quickly, he was very knowledgeable and friendly. Thank you, Kurt is and Lincoln Air for all of your help! :-) “
On 3/6/16 Bob Petrillo wrote:
“Had a problem with my mini split system yesterday, unit not blowing cold air. Called and spoke with Garrett who schedule Kurtis and a new tech Andy out the next day. Kurtis went over the whole unit and found a possible loose fitting. He pumped back up the system, and all is well once again.
Kurtis is very professional, knowledgable, and knows his trade. He is very customer friendly and answers all questions. Andy, the new tech was also very nice. I don't hesitate calling when I know I'm going to get good service people from Lincoln Air.”
On 2/26/16 Steve Sunder wrote:
“We have had cooling issues in our master bath even after installing of new central ac units. We also wanted to cool our garage with a more efficient mini split where, after doing a Google search, we found Lincoln Air. I reviewed their website and in particular, their Ductless Mini Split page and was immediately intrigued with their Mitsubishi Diamond distributor 12 year parts and condenser warranty as well as the customer mini split installation pictures.
I called the next day for more mini split information such as price etc where I spoke to Garrett where he asked good questions about where we are interested in installing a mini split and the size of the room. He gave me preliminary pricing over the phone from which we agreed to schedule an on-site assessment.
Garrett was punctual even calling when he was about 15 minutes out. Since we were wanting to resolve our cooling issues with the master bathroom and garage, Garrett gave us different options based on his evaluation of those rooms and outdoor space. He gave us the recommendation of a licensed electrician for installation the 220/ 30-amp zone. We found Garrett to be very knowledgeable and very pleasant were the pricing was within budget so we agreed to move forward with his recommendation of a dual zone, 2-ton heat pump, 18.5 SEER Mitsubishi mini split.
The electrician called a couple days later to schedule the electrical run where Mike was great and did a good job. Garrett called the next day to schedule the dual zone mini split install for the master bathroom and garage.
Kurtis and Garrett were on time where they were very professional and courteous. Kurtis was excellent assessing the installation area where he had to hand dig a 40+ foot trench for the copper lines for the master bathroom 6,000BTU unit. Kurtis was very contentious of the termite barrier as not to disturb as he dug. He went above and beyond where he back filled the trench and covered the trench as well as the compressor pad area with our rock. Kurtis was meticulous doing such a great job where you could not tell there was a trench and looked as though the area was never disturbed.
I have to commend Garrett and Kurtis on their professional and clean installation where we did not have to do any post install clean up ourselves…normally, the homeowner has cleanup after a contractor.
Garrett took us through the use of the remotes and how to keep the filters clean on the head units. We were amazed how quite this Mitsubishi dual zone mini split is! You can even whisper standing next to the running compressor. This mini split cooled our master bathroom down to 67 degrees is a very short time where we could never get it below 74 or so. The garage is nice and cool where we are looking forward to working in a nice and cool garage in the heat of summer!
We highly recommend Lincoln Air and Kurtis and Garrett…you can’t go wrong!
On 2/15/16 Kathleen B. Wrote:
“ Thanks to Kurtis I only had to spend one cold night here. I called at 9 pm and was called back and had the heat fixed in less the 24 hours.. Kurtis and the whole Lincoln Air team are wonderful... “
On 2/2/16 Debra B. Wrote:
“I called Lincoln Air for an a/c and heating checkup. Kurtis arrived on time and did a thorough checkup. Both capacitators on blowers needed replacing (the units are 20 years old). I'm glad I did a checkup and got those capacitators replaced before summer gets here. Kurtis is very professional plus he did a great job. I appreciated that he cleaned up and didn't leave any mess. Thank you Lincoln Air!”
On 1/28/16 Mary Lou Middlebrook wrote:
“Very satisfied with my service from Lincoln Air...Not only do I get excellent and friendly service on the phone with call backs and scheduling from Garrett and Jenna, but Kurtis is an excellent serviceman....He not only does excellent work, but he explains what he is going to do and why. He explains the costs and is just an all around nice person and always prompt.
I will continue to use Lincoln Air and will recommend them to anyone when I have the opportunity. 1/26/16”
On 1/19/16 Kailey T wrote:
“ Every time you guys come out it is always 5 star service. The company I work for has been using Lincoln Air for years and are always very very happy with the service we receive. My co-workers have even started using you guys for their homes. Kurtis and Jeff Jr. helped us out today and went above and beyond. Thanks for all that you guys do!”
On 1/4/16 Karen Miranda wrote:
“It’s always a pleasure when Kurtis comes out he takes care of business. And always so friendly and polite”
On 12/11/15 Angela Fassett wrote:
“Kurtis and Garrett are great! Showed exactly when he says he will. Explained the issues with old unit and comparing costs to try and keep it running compared to new unit. New unit was installed yesterday by Kurtis and Garrett and all is well for our home. Will continue to use Lincoln Air in the future. Thanks”
On 12/7/15 Ann Peters wrote:
“Kurtis is always a pleasure to work with. He is thorough, knowledgeable and explains things so well. Everyone that has come to service my A/C unit has been very nice, but Kurtis is my favorite. Thank you Lincoln Air and thank you Kurtis for another nice visit 12/7/15.
On 12/4/15 Michelle Barkley wrote:
“Kurtis was very helpful in fixing our heater. He checked things out and had it working in no time. Having heat is a wonderful thing. Thank you again.”
On 11/25/15 Larry Isreal wrote:
“Our system was not working and Kurtis came by to repair it - - he was very thorough in figuring out what was wrong and did a great job in fixing it. he made sure our system worked and took the time to explain what happened. Very professional and i would recommend him.”
On 11/11/15 Dave Rodgers wrote:
“Kurtis came and checked out our system today. The check went well and Curtis was very helpful.
Thanks, Dave and Roberta Rodgers”
On 10/12/15 Jim Montague wrote:
“ I had an issue regarding my air conditioning unit condensing line not working properly. I worked with Jeff, Kurtis and Garrett. In all cases they were timely and fixed the issue having to re do my condensation line so that it would not leak into my neighbors garage ceiling at a very reasonable cost. I was so impressed that I signed up for the annual maintenance program.”
On 10/4/15 Deedee Kvassay wrote:
“ Garrett and Kurtis were professional, quick and efficient. I'm glad I found Lincoln Air for my A/C needs.”
On 10/3/15 Alysia Shivers wrote:
“Kurtis was very friendly and fixed our air in not time at all ! Me and my family as very Hally with our service and won't hesitate to call you guys next time. Bonus for being great with my dogs ! “
On 9/28/15 Roger G wrote:
“ Kurtis was early to the scheduled appointment and was friendly and knowledgeable. He flushed out our AC system pretty quickly and things have been running smoothly since then. Thanks for the great work!”
On 9/25/15 Jerome Beres wrote:
“I was a little hesitant when I learned Dave from "Mechanical Air" had sold the company and it was under new ownership as "Lincoln Air". Dave did a great job installing a new A/C unit and rebuilding the old one after the 2011 hail storms. I will not be hesitant to call in the future and my concerns have been alleviated by the great customer service I received today. The individual who came to my house was named Kurtis. He did a great job. He was expedient, professional, and had a good sense of humor. Humor definitely helps when you know you'll be receiving a repair bill. I even kept bottles of cold water in the freezer for him because of his extended time on my hot roof. Thank-you Kurtis and good luck to you and your family in the future. You're an excellent tech and "Lincoln Air should count their blessings they have you as an employee.
On 9/15/15 Deedee Kvassay wrote:
“Jeff Neveau came out to look at an old a/c of mine and he was very helpful and informative. I've ordered a 15 seer unit from him. I'm looking forward to working with this company!”
On 9/11/15 Dominick Bond wrote:
“kurtis and tyler came out and were quick professional and very helpful i would recommend this company to others based on their performance “
On 9/10/15 Jackie Barker wrote:
“Want to say thank you for coming out on such short notice for our yearly check. Chris arrived and checked out our air conditioners and replaced air filters. He was very friendly and very professional. We are very pleased with Lincoln Air, thank you!”
On 9/6/15 Desiree Edkins wrote:
“Kurtis saved the day with installing a new Nest thermostat! After the initial installation we discovered we had a bad wire, and were without air. Lincoln air responded that evening with a service call to fix our problem. Kurtis came back diagnosed the situation, and re-wired our system.
Not a very fun job in the middle of summer when you have to crawl into someones attic.
Kurtis was a pro, on time and easy to work with. I would definitely recommend Lincoln Air and their services.”
On 8/19/15- M. Startling wrote:
“Garrett and Tyler just finished installing my new unit and let me tell you they were so fast at getting me up and running!! So much quieter than my old unit and they made sure everything was working great before leaving. I’d recommend this company to anyone and make sure to ask for Garrett and Tyler to do your install!!”
On 8/18/15 Bruce N. Wrote:
“Jeff arrived on time. Listen to our problem that we had. And then checked out the unit. And found the problem and fixed it.Thank you Lincoln Air for your services.”
On 8/16/15- Mary Kaup wrote:
“Not fun coming home on a Friday to have NO A/C ... so called and got an appointment set up for Saturday. Jeff & Tyler arrived in the slotted time and were very patient as I asked my many questions. Got me up and running in a very short amount of time and explained in detail the problems. I am so happy that I choose this company 3 years ago and agreed then to a 7 year PMA with them from Garrett. Guys did a great job!!!”
On 8/15/15- Amber Ubben wrote:
“Jeff and Tyler are so amazing! Fixed our broken AC on the hottest day of the year. Much appreciated. Arrived on time and fixed super quickly! Thanks guys!”
On 8/12/15- Nick Mitri wrote:
“We had Lincoln air come out to perform a A/C Inspection. I had expressed to Jeff our Technician that we had a problem with one of our rooms being very hot ( I was told by other companies in the past that there was nothing we could do) with that being said Jeff gave us a solution, I'm very happy that there is something we can do. I would highly recommend this company. We even signed up for Preventative Maintenance program. Thanks again for your help!!”
On 8/7/15- Light House Properties wrote:
“JEFF SERVICED MY UNITS AT 2417 AND 2419 E OAK ST
On 8/3/15- Julie W. Wrote:
“We arrived home from out of town on Saturday to find the A/C in our home not working. We contacted Lincoln Air on Sunday morning and Kurtis was able to come out in the afternoon. He was polite and knowledgeable. We appreciate his being able to fix the unit. He was professional and timely. Thank you! Julie”
On 7/29/15- L. Bevins wrote:
“Kurtis to the rescue. He fixed what needed to be done and he is always on time,very professional and friendly. Thank you! “
On 7/29/15- Linda McClure wrote:
“We are so pleased to have chosen Lincoln Air a couple of years ago to purchase our AC/heating units. Our technician, Kurtis, has been most responsive to all of our questions and has problem solved some construction issues that plague us. We appreciate his friendly attention to customer service and satisfaction! “
On 7/28/15- Enrique Leon wrote:
“Garrett and crew are amazing. Great professionalism and really know what they are doing. Very happy with the service through the years. Thank you Guys!”
On 7/21/15- Christine S. Wrote:
“Kurtis was great! He was on time and very efficient. He got us up and running for a little bit but did tell us that our unit needed to be replaced. Garrett was also great; always let us know what was going on and when to expect Kurtis.”
On 7/15/15- Vadim Rohklin wrote:
“My a/c stop working around 8pm, I reach guys thru Facebook and Kurtis was in my house in about an hour. It took him only about 30minutes to find a problem and make my unit work again. Great knowledge and customer service. Thank you Kurtis and Bob Lincoln! You guys are #1!”
On 7/13/15- Scott Schwartzman wrote:
“We can't say enough about this Company! Consistently the most responsive, professional, honest and courteous A/C company I've ever done business with! From Garrett and Ginna to Brad, Tyler and Kurtis--these folks always exceed our expectations! I'll always refer Lincoln Air to everyone I know! Thank you guys for keeping us cool!!
Scott & Lori”
On 7/3/15- Judith H. Wrote:
“Kurtis was great! My A/C had quit late in the night. I went to a hotel and Kurtis showed up at the scheduled time the next day. In fact, Lincoln Air was able to move the time up sooner. I let him in, went back to hotel, and he called me within 2 hours....everything was up and running again. Great job! Thank you Lincoln Air and most of all, thank you Kurtis!”
On 7/3/15- Cheryl Lindsey wrote:
“Ginna was Awesome when we had to work around schedules, then re-schedule. Such a great personality and so easy to work with. Kurtis beat us to the house, but Ginna let him know we were on the way. He had his ladder set up and was ready to go. He listened to us then got to work on the roof. We were pleasantly surprised when he came down. The work was covered by our Manufacturers Warranty and our Service Agreement. Kurtis was very professional and is our pick for service Techs! “
On 6/29/15- Andre Emsley wrote:
“Kurtis arrived on time and had our unit working in about 20 minutes. Very nice guy and very professional. Thank you so much!!
Ginna, the office coordinator, did an excellent job letting us know when Kurtis would arrive. We appreciate that very much. Thanks Ginna!!”
On 6/23/15- Cheryl White wrote:
“Kurtis and Tyler were wonderful - they worked in 110 plus degree heat with a smile - I highly recommend them!”
On 6/22/15- Griffin Wood wrote:
“Guys did a great job replacing unit and fixing existing one. Customer service was very good and also got genuine advice on how to keep units running efficiently. Highly recommend. Thanks guys”
On 6/22/15- Greg Geis wrote:
“Kurtis was wonderful - had the AC back to comfortable in no time! Very professional and honest.”
On 6/20/15- Kettisha V. Wrote:
“Kurtis was fantastic. Came out promptly,introduced himself and got started. Fixed the capacitor and got it working. Fantastic on a fallout late on Saturday. Thank you Kurtis and Lincoln air.”
On 6/18/15- Ruth H. Wrote:
“Curtis and Tyler were very professional and friendly. They got the A/C cleaned up. No mess was left behind.
Thanks guys for doing a great job. “
On 6/18/15- Riann Lopez wrote:
“ THANK YOU GUYS FOR GETTING OUR AIR UP AND GOING SO FAST!We are so thankful over here at Great Clips Tri Valley Plaza in Casa Grande Arizona :-)”
On 6/12/15- Troy D wrote:
“Thank you to Lincoln Air; especially Kurtis. The AC unit was down on a Friday and Kurtis was able to get the unit back up running that afternoon. The service was quick and Kurtis was knowledgeable and friendly. Again thanks for the getting everything cool again.”
On 6/8/15 - Nicole Murphy wrote:
“Lincoln air was out to fix the a/c handler at my new rental. I just want to say the customer service at the business is phenomenal. In this day and age no one cares about customer service and I want to commend this business for being so professional and customer friendly. I also just received a follow up call to make sure everything was working properly. Big props to this business!!
On 6/5/15- Melissa Fowler wrote:
“We had issues with our AC unit and our landlord sent Lincoln Air to do the repair. "Our" technician Kurtis was sent to fix it. He is simply amazing. Not only does he do a wonderful job, but he takes the time to explain everything! We feel extremely comfortable and confident when Kurtis is on the job. We have the best AC repairman! Thank you Lincoln Air but mostly, THANK YOU Kurtis!”
On 5/19/15- Bob Read wrote:
“Once again Lincoln Air came through... They have been have super responsive to many of my clients problems.. over the last two years!! weekend, holidays... hot days or cold... the staff and service has been exemplary!!
Just called yesterday to see if a tech could inspect an old AC unit for one of my buyers... ?? 4 hours later Kurtis showed up and supplied the expertise that the buyer need to move forward on the transaction!! This is the company you want to have on your team!!
On 5/18/15 Charma J. Wrote:
“Called Mitsubishi for referral for mini split contractor, they told me to call Lincoln Air. I called and spoke to Ginna who told me that she would get me in touch with Garrett who takes care of the mini splits. He called me back only a few hours later and was at my home the next day to look at what I needed. Then Garrett and his tech Chris were at my home at the end of the week installing my mini split!! Great price, fast service, answered all my questions and I love my new mini split. Highly recommend them to everyone.
P.S. I just had Kurtis service my two main ac’s as well and he was just as good!! Great company all around!!”
On 5/16/15 Mike Grunert wrote:
“Kurtis is an excellent representative of your company, explained everything in enough detail to get a good understanding of the problem as well as the solution. Excellent customer service as well, was called to let me know when the technician was coming and even called in time to let me know he was running late.”
On 5/8/15- Sharon S. Wrote:
“Boy lemme tell you, finding a good AC company is like pulling teeth. I have been taken advantage of hand over fist because I am a single mom who doesn’t know the first thing about AC. I just want it working and don’t want to have to pay a million dollars to get that. I called Lincoln Air because a friend told me to. Aaron showed up and had me fixed in under an hour and my bill was half of what I’ve paid in the past. Super happy! Thanks guys!!!”
On 5/7/15- Dean Pray wrote:
“When we recently got into the 90's and then hit 100 our AC could not "keep up". We called for Kurtis and he came out and professionally fixed the problem. We have been nice and cool ever since for another year. Thank you very much!! “
On 5/4/15- Ed E. Wrote-
“Kurtis was great. He was on time, is very knowledgeable and found the problem right a way, got it fixed and was on his way in no time.
On 5/3/15- Bob Swaback wrote:
“Kurtis has handle the Maintenance for my HVAC for the last two years in my home. He has always done a great job and handles himself in a professional manner. I have recommended Lincoln Air and Kurtis to many people. Thanks again for a great job.”
On 5/2/15- Martha D. Wrote:
“Garrett came out and inspected my unit for replacement. I had contacted Lincoln for a free second opinion after being told by another company that I needed to replace my unit. Being that the unit is up on the roof I couldn’t go look at it myself and Garrett informed me my unit was only 6 years old and was working fine and was unsure why I was told it needed replacement. It doesn’t get more trustworthy than that! When the time comes to replace my unit (hopefully many years from now) I am calling Lincoln Air back!! And hopefully I will get Garrett again to look at for replacement!! :-) “
On 4/30/15- Steve Weismen wrote:
“Chris came out and serviced my A/c. Showed up on time, spent some serious time cleaning my unit and explained to me what all was going on. Great tech and great company!”
On 4/28/15- Mary Vogel wrote:
“ Kurtis and his apprentice came out today to do the check up before summer. Kurtis professional and courteous. They told me everything that they check and that everything is in good running order. I am glad to have Lincoln air service my unit.”
On 4/23/15- Irena wrote:
“Kurtis and his apprentice Tyler took care of three of my AC units.
Kurtis was knowledgeable, professional, courteous, kind and HONEST!
I would highly recommend him and Lincon air.
I also appreciated Ginna's friendly voice calling me from the office to let me know of a more closer time of arrival.
Now that's service!
On 4/20/15- David Shepherd wrote:
“Great job by aaron and kurtis! on time and thorough!”
On 4/16/15- Larry Gantz wrote:
“The installations of our new Trane and Mitsubishi Mini Split (HVAC) systems went just great! We couldn’t be any happier.
Many thanks to everyone at Lincoln Air who made it happen, including Garrett, Dan, Dave, Kurtis, Chris, Tyler, Ginna and Bob. Also, a BIG thank you to Michael with Ballpark Electric.
Additionally, we were pleased to learn that several installers are former military service personnel, whose work ethic, attention to detail and courteousness earned our confidence and respect. We would absolutely not hesitate to buy these systems again, and we highly recommend Lincoln Air to others. “
On 4/16/15- Drew De Weerd wrote:
“I was dealing with the classic AC problem where one person was piping hot and 5 other people were freezing cold all at the same time in the same office.
Since I was in the minority (and I pay the bills), I chose to throw in the towel and to take the high road.
I found Lincoln Air through the Mitsubishi mini split air conditioning website and sent over a quick email asking a few technical questions and for someone to give me an idea on how much a single mini split unit including install would cost.
I received a reply to my email within half an hour and we coordinated for Garrett to come by and work out a quote.
Garrett showed up on time and swiftly got to work. He was done at the office within 15 minutes and emailed me a quote by the end of the day. The price was right and we agreed to do the install about a week later.
The agreement was 50% up front and 50% after install.
Install day came and Garrett and his guys showed up on time and prepared. They were done with the whole installation within 4 hours.
They cleaned after themselves and even vacuumed around the install location. Honestly, I wouldn't have known they were even there except for a quietly humming mini split piping out freezing cold air.
Two weeks after install: happy, happy, happy in my own personal meat locker:-))
5 stars all around!!!!”
On 4/16/15- Mary Gustafson wrote:
“Kurtis was just here for my annual service on the A/C
He was very helpful, polite,and efficient. Since the A/C is such an important aspect of living in Arizona, it is nice to know we are in such good hands. “
On 4/15/15- John Biely wrote:
“Kurtis came out to my game studio and solved my A.C. mystery in about 10 minutes. Thanks Kurtis you're an A.C. Ninja.”
On 4/9/15- Bert James wrote:
“Called Lincoln Air for a second opinion on my unit. Turned out it definitely needed replacement. Garrett came out promptly and on time and assessed my unit thoroughly and got me a fair price to replace. He came out the next day with his helper (can’t remember his name) and replaced my unit. It was fun to watch the crane in action as it took my old unit away and put the new one in. Garrett answered all my questions and I’m very happy with my new unit. Would recommend Lincoln to anyone looking for a fair company!!”
On 4/8/15- Leroy Weisser wrote:
“Kurtis arrived on schedule and was very pleasant. He did a complete check out of our Trane heat pump. Followed his recommendations and it is works well. One call did it all. Thanks again great job. “
On 4/8/15- Clara Stovall wrote:
“Upon arrival Kurtis immediately went to work on our AC unit. He did a great unit review and shared his findings with us. He was polite, knowledgeable and efficient. I know Kurtis is a fine asset to your company. Thank you, Lincoln Air, for putting our minds at ease as we face another "Arizona Summer". We will be sure to share our great experience with our friends and neighbors here in Anthem. “
On 4/7/15- JoEllen King wrote:
“ I called Lincoln Air to setup my appointment for the summer checkup on my air conditioner. Kurtis came promptly on the day and time. He check it all over and clean the coils. He was very friendly and efficient. I would recommend him and Lincoln Air to everyone. Thank you so much for the excellent service.”
On 4/1/15- Al Purifoy Wrote:
“ I have dealt with service providers for decades, and I cannot remember a serviceman that made me feel more confident in his work. Curtis has consistently gone above and way beyond what you would normally expect. His skills, personality, and the way he includes you in the process gives me great confidence in his ability to resolve the problem, or problems. “
On 3/28/15- Sharon W. Wrote:
“Garrett, Cody and Tyler just were out here installing two new units for us. They had it knocked out in 5 hours which was way quicker than we expected. Not only that but they fixed things that were wrong with our roof/A/Cs systems free of charge!!! Garrett was also the one who got us the quotes on the units and answered all of our questions and got us exactly what we wanted. Couldn’t be happier with Lincoln Air!!
On 3/27/15- Lloyd De Martini wrote:
“Kurtis was on time and did a fine job. He informed me of all programs in effect and how they will impact our service.
On 3/27/15- Carol Rumph wrote:
“Kurtis was very efficient and courteous. Very happy with our service.”
On 3/24/15- Mark Weidhaas wrote:
“Kurtis did a thorough inspection of my Mitsubishi Mini Split. I am very happy with Lincoln Air, their price was fair and all the personnel are courteous and helpful. I would definitely recommend them. I will eventually install an a/c system in my shop building and will have Lincoln Air handle the install.”
On 3/20/15 - Christina Neives wrote:
“We have been having issues with our ac since moving into our rental. Many technicians have come only to put a "band-aid" on the problem. Kurtis was the only one to take it a step further and find the problem. Thank you so much! Couldn't be happier with the service we received. “
On 3/20/15- Victoria Desmond wrote:
“A/C was out on my salon. Called my property manager who sent out Lincoln Air. Had never met them before but Chris was at my salon 45 minutes after calling!!! And he had it fixed in under an hour. People don’t want their hair done when it’s hotter than heck in here. So well done guys!!”
On 3/19/15- Randy Burrman wrote:
“Had Garrett from Lincoln Air come out on an estimate for a new unit. Awesome price, quick to answer questions and he installed the unit himself with his helper Tyler. Very professional all the way through. Both him and Tyler always made sure their feet were clean when they came inside during the install which is huge for me with white carpets! Would recommend Lincoln Air to anyone!”
On 3/18/15- Cheryl Sargent wrote:
“ I called on Monday and Kurtis came on Wednesday to service my airconditioner for the summer season.He was very friendly and efficient. I would recommend him and Lincoln Air to my neighbors. THANKS! “
On 3/16/15- Sandy Chilcott wrote:
“Kurtis just performed the twice annual service of our air conditioning units and was very thorough and incredibly nice! I mentioned we had a water stain on our ceiling that might be coming from the equipment in the attic. Even though he was 99% sure it wasn't the condensation pipes causing the problem, he climbed into the attic, crab crawled all the way over the pipes, and verified it wasn't the pipes. Then he ran the extra mile by actually determining exactly where the roof was leaking! What great service!
Awesome company with great service!”
On 3/11/15- Norm Meeks wrote:
“Kurtis did an excellent job in checking out our air for summer startup..He is very thorough, thoughtful and a great asset for Lincoln. Thanks Kurtis for getting us ready for our summer.”
On 3/10/15- Ann Peters wrote:
“ Kurt always does a thorough job when he comes for a service call or routine maintenance. He is always professional, knowledgeable, and efficient. He explains things well. He represents Lincoln Air very well.”
On 3/5/15- Dave Rodgers wrote:
“Kurtis was thorough in checking out our system before the Summer workout. I want to express my appreciation for the great work he has done supporting our A/C-Heating equipment needs. Thanks again for your support.”
On 2/27/15- Herb Shipp wrote:
“Kurtis did his usual efficient work and is a pleasure to have as our go-to guy for service on our systems as we move from season to season. Happy with Lincoln Air as our professional service company, as all the personnel are courteous and helpful.”
On 2/26/15- Chuck Sampson wrote:
“Kurtis is always more than anyone can expect from a company tech. Personable, helpful and courteous, etc.”
On 2/17/15- Regina S. wrote:
“Chris came out and did a Service call on 2/13/2015, and got my unit working again. I was so pleased with the excellent customer service he presented. He also noticed that my ceiling tiles needed to be replaced due to damage. He offered to replace the ceiling tiles, if I had any extras. We found some extras in storage and he put them in for us free of charge! Thanks for taking the extra step, Chris!
On 2/12/15- Greg Kreugger wrote:
“Kurtis was an excellent technician. I was very pleased with the work he performed and was very happy with my results. He is a great guy! Thanks for all the hard work, Kurtis! “
On 2/2/15- Kim Santi wrote:
“My daughter had Lincoln Air out and they found the problem. Kurtis was a great person to deal with. Couldn't be happier with their service. “
On 1/22/15 Cody Burt wrote:
“Thank you Kurtis for being helpful quick and getting our heat back”
On 1/5/15- Rick Grimes wrote:
“Didn’t know where to go to get a mini split in my house. Not only did Garrett come out and figure out exactly what I needed , but he got me an amazing price and installed the unit himself. They were on time for both the estimate and the install. Very professional. Going to use Lincoln Air to service my main A/C as well as my mini split. Thanks guys!”
On 1/2/15- Carie Roessler LeMieux wrote:
“Thank you Lincoln Air! Kurtis came out today to check on our heater and had us warming up within minutes. We came home very late last night to find that our heater was blowing ice cold and we had to shut it down. It was a very cold night and we are very grateful to have this place warming up as we speak, thank you again!”
On 12/30/14- Katrina Leach wrote:
“Kurtis from Lincoln Air just came by and fixed our heat! Thank you so much!! Every time we deal with Kurtis, he's been helpful, efficient and even friendly with our dog !“
On 12/23/14- Michelle Bourassa Tavera wrote:
“Awesome company! Kurtis was out to our home and did a great job. Efficient & honest, what more can you ask for :-) Thanks Kurtis!”
On 9/3/14- David J. Wrote:
“They sold/installed a mini split on my business in July. Was worried if this would be the right solution and they assured me it would. Now that we’re almost done with summer I know now that my worries were for nothing. That unit works better than the main unit on the place!! Thanks guys!”
On 8/29/14- Dolores S. Wrote:
“I’ve always used bigger companies in the past. A friend told me to use Lincoln. Holy moly I spent way too much money in the past. They are just as professional if not more so for half the price!!”
On 7/23/14- Mike V. Wrote:
“Thanks to Bob for getting my house remodel done on time and to my liking. I’m kind of a pain to work with but in the end I am super happy and would recommend Bob and his whole team to anyone!!!!”
On 5/1/14- Sheila F. Wrote:
“Thank you Isaac and Ginna for always keeping in touch with me and checking on the status on bid invites you have sent in. Its great keeping in touch with you!”
On 4/7/14- Frank I. Wrote:
“Fast service and good pricing. Nothing but good things to say!”
On 2/27/14- Kathy F. Wrote:
“Called Lincoln Air when I noticed a water leak in my business. I lost a whole workstation in my salon due to this water leak. They came out within an hour and figured out it was due to leaking plumbing. They recommended a plumber to me who in turn took care of me just as quickly. Awesome!
On 1/13/14- Tobias W. Wrote:
“Kurtis came out and found my unit was beyond repair. The same day Garrett came out and measured my unit and got me a fair price to replace. Dan and Dave were out the next day to install. Couldn’t ask for better service!”
On 12/26/13- Merideth S. wrote:
“We didn’t know what to do when our heat went out on Christmas Eve. But Adrian showed up and got our unit up and running in an hour. And they didn’t charge extra for holiday!! So awesome!!!”
On 8/4/13- Raj J. Wrote:
“Very good price. Definitely using again.”
On 7/13/13- Jessica W. Wrote:
“Wow, these guys are fast! I talked to Ginna at 9am and Kurtis was at my door at 10am. I’ve used other A/C companies who took a day to get to me in the middle of the summer. Unfortunately my unit needed a special part that didn’t come in from California two days later. However their manager Garrett came later that morning to bring me a portable A/C unit to get me by until the part came in! I know why my friend Stacy recommended them now!!!
On 6/24/13- Lisa H. wrote:
“My first choice for service! “
On 2/19/13- Hector O. Wrote:
“Now I must leave a review for the fact that the manager of Lincoln Air reached out to me after my somewhat negative review. I appreciate you owning up to your mistakes and trying to do what’s right for the customer. Since this discussion my sister’s A/C went out and I called Lincoln Air again for this. Adrian showed up on time and we were notified properly of the estimated time of arrival. As stated before their pricing was spot on and professionalism was also great. I am happy there are still companies who care about their reputation and try to make the customers happy. I will recommend them to everyone because everyone makes but mistakes but only the best make it right!!
On 2/15/13- Hector O. Wrote:
“I called Lincoln Air on a Tuesday afternoon around 2pm. I spoke to the office lady Ginna who ensured me that the technician would be there the same day between 4pm-6pm. When the tech Kurtis finally showed up at 730pm we were in the middle of dinner. Now I am upset about how late they were and with no call but I am still giving a three star review because their pricing and Kurtis’s professionalism were solid. “
On 2/16/13 Company response:
“Hector, I would like to discuss with you anything we can do to make up for the lateness of our tech and express my deepest apoligizes for not contacting you when he was running behind. I have sent you an email at the one you provided here and you can always reach me at the office at 623.587.9957. Thank you and I hope we can come to some sort of resolution.
General Manager ”
On 1/7/13- Chris S. wrote:
“Thank you Dave, Dan and Tyler for installing my two new units. The install was so quick and easy there was no problems. I was up and running within a few hours of them arriving. Big thanks to Garrett as well for getting us a great price on our new units!Thanks for getting our house up and cooling again! “
On 9/12/12- Mike L. wrote:
I love that the office lady Ginna always calls and lets you know when the technician is on his way! Had other companies who never called! So annoying. I have an old unit and it needs work multiple times a year. Can’t afford to replace it just yet but Lincoln always gets it fixed up for a very reasonable price.
On 7/22/12- T.J. G. wrote:
“Kurtis just came by our house at 6:30 pm on Friday when nobody really wants to be working and was more than happy to help us get our unit up and running. We only called a few hours ago and we really appreciated the prompt and courteous service. Definitely would recommend these guys in the future.
On 7/2/12- Bethany W. wrote:
“Thank you Lincoln Air for providing us quality service that is reliable. We have used them since we moved to Arizona in 2009. They are trustworthy and all of their technicians, and office staff are customer focused. “
On 5/21/12- Stacy D. wrote:
“I have such a busy work schedule, that it is almost impossible for me to get anything taken care of during the week. I wanted to say thank you to Garrett for coming out on a Saturday to give me an estimate on a mini split. We got it installed in our master bedroom and have no idea how we lived without it before!! I was also very impressed that Garrett also installed the unit himself. It made us more comfortable knowing he wasn’t just a sales guy!
On 4/18/12- John C . wrote:
“I called Lincoln Air to get a quote on some ductwork modifications I was doing on my home. I was expecting them to send out a sales guy but instead was greeted with Bob the owner himself. He assessed my issues and had his guys out the end of the same week doing the work for a fair price. I did my diligence and got other quotes but Lincoln’s professionalism and pricing couldn’t be beaten! Then a week later I had their tech, can’t remember his name but he serviced my equipment and everything is working great! Highly recommend!!”
On 3/16/12- Misty L. wrote:
“The best ever, always there for you when you need them! Thanks Bob, Garrett and Adrian for getting me taken care of!!!”
On 1/6/12- Nora G. wrote:
Best Quality, best service. ***** Nora Godley
On 9/26/11- Karen A. wrote:
“Thank you to Eric for coming out and fixing my AC unit at 8pm on a Saturday night. We had no cooling at all in our house and our dogs were about to go crazy! I called Lincoln Air thinking it wouldn’t be until Monday until they could have somebody out. Within 10 minutes, they returned my call and dispatched a technician out right away to get my AC taken care of! “
On 8/12/11- Albert V. wrote:
“Garrett came out and gave me a free estimate on a new AC unit. The next day him and his helper Cody were installing my new unit. Very fast and it works great!!!”
On 7/10/11- Lauren W. wrote:
“I recently just had a baby. Our cooling went out in our house on a Sunday. I called and left a voice mail for them, thinking I would get a call back Monday. I had a technician at my door within 45 minutes of me calling them. Adrian came out, was quick, and very professional. Thanks for taking care of us! “
On 6/17/11- Samantha L. wrote:
“My AC went out in the middle of June. I called Lincoln Air and they set up a time for Adrian to come out that day. They were so busy, but they made sure they got me taken care of that day. Adrian was originally scheduled to come out between 4-6pm on Monday 6/25/2012. He fell behind on time, and was running behind. I got a call from the office and they informed me that Adrian was going to be late by an hour, and they also called me when he was on his way. Very impressive, and helpful since I was juggling baseball tournaments, and dinner plans for my 3 children. “
On 2/27/11- Lisa B. wrote:
“Thank you a million times for dropping everything to make my home cool again! You rock Bob! “
On 12/7/10- Patricia H. wrote:
“Thank you Adrian for coming out and fixing our heat on a Saturday. We are now warm and cozy! Thank you! “
On 7/26/10- Mary S. Wrote:
“Clint was on time, very professional and was honest with what needed to be repaired. I could tell he was not trying to take my money like George Brazil did. Thanks Lincoln Air! “
On 5/7/10- Jim S. Wrote:
“Ralph was great. He came out to my house to look at my unit at 6am that was not cooling properly, because I had to leave for work at 7am. Ralph came out and was easy, fast, and friendly. “
On 3/13/10- James C . wrote:
“Ralph came out on a Saturday. We had no cold air. Not only did he fix the problem within 30 minutes of being here, but we also got a follow up call from the office staff the following Monday to check on us to make sure our unit was still running properly. These guys are great!“
On 11/21/09- Robert F. Wrote:
“Our heater quit working over the weekend, so we called in. The tech was supposed to come out earlier that day, but was quite a bit later than when they told me he would be arriving. I got a phone call from the owner, Bob, and he apologized for the inconvenience and told me that he was going to dispatch a different technician right away out so I wouldn’t be held up waiting in the cold. I was very impressed by the way that they took care of this. Thank you. “
On 6/16/09- Noah S . Wrote:
“Very reliable prices and knowledgeable technicians. “
On 2/27/09- Dawn L. wrote:
“Thank you Bob for getting our heat working again!”
On 2/2/09- Sarah C wrote:
“I called Lincoln Air for my AC unit not working, Nate came out and figured out what was wrong. He had to order new parts for my AC, and they came out the very next day to fix what was wrong. Very quick and very professional. “